JB Nexus – Return & Refund Policy

At JB Nexus, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, you may request a return according to the policy below.

Return Policy

• Customers may request a return within 3 to 5 days of receiving their order.
• The item must be unused, in its original condition, and include all original packaging and accessories.
• Products that are damaged due to misuse or have been used may not qualify for a return.

Refund Policy

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
• Approved refunds will be processed through the original payment method whenever possible.
• Refund processing times may vary depending on your payment provider or bank.

Exchange Policy

• If you receive a defective, damaged, or incorrect item, you may contact us within 3 to 5 days of delivery to request an exchange.
• Exchanges are subject to product availability.

Non-Refundable Items

The following items are generally not eligible for return or refund:

• Used or damaged products (unless received in that condition)
• Customized or personalized products
• Clearance or final-sale items

Return Process

To request a return or refund, please contact our support team with:

• Order Number
• Product Name
• Reason for Return
• Photos of the product (if applicable)

Contact Information

For any return or refund inquiries, contact us:

Store Name: JB Nexus
Email: [Your Email Address]
WhatsApp/Phone: [Your Contact Number]

By placing an order with JB Nexus, you agree to the terms of this Return & Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.